TERMS + CONDITIONS
Quotes are valid for 7 days from date of issue
To confirm your booking we require a 50% non refundable, non transferrable deposit. If a booking is made within 4 weeks of the event date, full upfront payment is required. Payment secures your date in our books as we are at times fully booked and non payment of deposit can lead to your place being given to another client. Work will only commence on your order once deposit has been made based on the agreed quote and all designs are approved by the client.
Upon receipt of your order you will be emailed a copy of your invoice. Please ensure all contact details, personal information, spelling of names, delivery/collection dates and times and any requested changes have been properly documented on your invoice.
Balance of payment is due via online bank deposit no later than four weeks prior to the delivery date. A reminder will be sent if the balance is not received at this time. Failure to pay following the reminder may result in the order being cancelled and the deposit being retained as compensation for ingredients and equipment purchased
Deposits are non transferrable and non refundable. If an order is cancelled, the deposit will be forfeited. Once delivery is accepted or cake/s collected, no refunds will be issued.
Any changes made to your order within 14 days of collection or delivery may incur a surcharge, depending on the change requested. In most cases changes can be accommodated, however at times it is not possible. We will however endeavour to accommodate you to the best of our ability.
Cakes and cupcakes are made and packaged in a safe way so that they are stable when travelling. Clients wishing to pick up their products are responsible for the safe delivery of their product and Star + Sweet Cakery does not accept responsibility for any accidents that occur once the cake has been collected. When delivering, Star + Sweet Cakery is not responsible for any damage to the cake after setup is complete. Cakes are heavy and require a sturdy table or stand, and optimal room temperature of 23˚ degrees or below. Star + Sweet Cakery is not responsible for any damage to the cake, or shortage of cake, caused by a guest, caterer, wait staff member, or any other person not employed by Star + Sweet Cakery.
Star + Sweet Cakery aims to produce products of the highest standard that fulfil the desires of our clients as we understand them. It is important to remember that we are dealing with food and art and no two products are truly ever the same. We reserve the right to make decisions during the creation process that may affect the style of decoration, proportion or structure of the product. As artists we respect the work of fellow artists by never copying a design outright. We will use a picture as inspiration, but our work will always have our creative stamp on it. Colour can be subjective and it is vital that clients wishing for exact colour matches provide colour samples and discuss the desired colour when ordering their cake.
Star + Sweet Cakery release tasting boxes 4-6 times a year which can be picked up from our home-based studio in Happy Valley. Tasters come in two options, with 6 or 8 of our most popular flavours for $30 or $40 respectively. 45 minute tasting consultations can be booked with our head decorator, Sarah Cefai, and are subject to availability, You may select a flavour of cake, which will be baked fresh to eat sliced over a cup of tea/coffee while Sarah gets to know your personal style and wedding design. A sketch will be made of your cake at the end of the session. Consultations are subject to availabilty and cost $75.
Serving amounts provided by standard shape cakes are based on dessert sized portions being 1" wide x 2" long x 6" high per slice, or coffee sized portions being being 1" wide x 1" long x 6" high per slice. Tall cakes are 5" high. Star + Sweet Cakery warrants all cakes will provide at least the requested number of servings when properly served according to the standard size. The number of actual servings created during service of the cake cannot be guaranteed as methods of slicing, such as serving larger or smaller than the standard slice size, or other preparations will affect the number of actual servings.
Cakes and cupcakes filled and frosted in buttercream should be refrigerated in the box in which they were delivered, and removed from the fridge and brought to room temperature prior to serving. Fondant covered cakes should not be refrigerated, but stored in a cool, preferably air conditioned room, out of sunlight. Once cut, cakes should be stored in an airtight container in the refrigerator. Sliced cake can also be stored in an airtight container and frozen for up to 3 months.
While we always endeavor to cater to any dietary requirements, and have many vegan/ gluten free options, please be aware that we cannot guarantee that our cakes will be free of all traces of allergens, as we do not have a dedicated allergen-free kitchen. We recommend you do not serve our products to people who are highly allergic. Star + Sweet Cakery cannot be held liable for any allergic reactions
If fresh flowers are provided by an outside source, they are required to be delivered to our home-based studio the day before your event. If flowers have not arrived prior to the time of cake delivery, Star + Sweet Cakery will not be responsible for finding an alternative replacement. Please be advised that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants. All fresh flowers will be wired and taped to prevent cross-contamination, however, the flowers will come into contact with the cake and Star + Sweet Cakery cannot be held liable for any reactions caused.
All cakes are photographed prior to, or upon delivery. Star + Sweet Cakery reserve the right to use any photographs for display or promotion without compensation to you.
Acceptance of this agreement is contingent upon the ability of Star + Sweet Cakery to complete the agreement and is subject to accidents, Acts of God, and other causes beyond our control. In the rare instance whereby Star + Sweet Cakery is unable to fulfil the order, all efforts will be made to find a suitably qualified decorator. Should another decorator not be available, a full refund of any payments made will be issued.
By paying a deposit, the client accepts these Terms & Conditions.
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